Use this guide to reset a lost or forgotten password for a User, or direct them to change it themselves / recover a lost password

Change a User's password

  1. Find and edit the relevant User

  2. Under the Account Information section, type a new password for the user in the Password box, and again in the Confirm password box

  3. Click the Save button at the bottom of the screen. The Users' password has now been changed

Direct a User to recover a lost password or change their own password

  1. Recover a lost password (As a User)
    1. On the homepage, near the username and password fields, click Lost Password?


    2. Enter your email address and click E-mail new password.


    3. The User will receive an email with a new password.

  2. Change a password (As a User)
    1. Log in to the website as normal. You will be directed to your 'My Account' page.
    2. Underneath your username, click Edit
    3. Under the Account Information section, enter your current password into the Current password box


    4.  Type a new password in the Password box, and again in the Confirm password box

    5. Click the Save button at the bottom of the screen. The password has now been changed.