To create individual learner profiles, please see our solution Create a User Account

If you have a large number of learner profiles to create, save time and send through the information through to us to be uploaded

Step 1: Collate Learner Information

Download the Learner Upload spreadsheet attached below and enter the First Name, Last Name and Email address for every new Learner account to be created. Ensure you organise your sheet to display one learner per row.

Step 2: Send Learner Information to Support

Email us at or create a new ticket, with your Learner Upload spreadsheet attached. 

In your email, please let us know if you would like your new Learners to receive the default email notification of their account being created - see below for an example of the default notification email. 

We'll do the rest!

Default 'Account Created' Notification: Example


A site administrator at YourCompany has created an account for you. You may now log in by clicking this link or copying and pasting it to your browser:

This link can only be used once to log in and will lead you to a page where you can set your password.

After setting your password, you will be able to log in at in the future using:

username: exampleuser

password: examplepassword

--  YourCompany team

Frequently Asked Questions

Does the bulk upload process create duplicate accounts for included learners who already have an account?

No - users who are listed in your Learner Upload sheet, who already have accounts associated with the listed email address, will not have a second account created for them. 

How will you set the username for my learners?

Your learners' usernames will match their respective email addresses, as specified by you in your Learner Upload Spreadsheet. 

Can I also get you to bulk allocate courses to these learners?

There is a feature of your learning platform that allows you to easily allocate courses to many user accounts at one - see our guide on how to Allocate Courses to User Accounts.