CourseGenius

1. Click the Username of the account associated with the order
   Note: If you have a large User list, you may Search for your User by entering their First Name and/or Family Name in the search boxes and clicking Apply
   

   

   
   

2. On the User's account page, click Orders
   

   

   
   

3. Here you will see all orders made by this user account. Locate the relevant order and click the View Order icon

   

   
   

4. On the Order page, add an Admin Comment to explain why you are cancelling the order for your records (e.g. "Cancelling order - customer purchased wrong course") 

   

   
   

5. Change the order status to Cancelled, by selecting Cancelled from the dropdown menu

   

6. Click Update
   

Next steps you may find useful:

• If you wish to revoke this user's access to the course, you may not want to remove the course from the user's account
• If you are undertaking a course swap for a user, you may now want to create a new order to allocate a different course to their account