- Click the Username of the account associated with the order
Note: If you have a large User list, you may Search for your User by entering their First Name and/or Family Name in the search boxes and clicking Apply - On the User's account page, click Orders
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Here you will see all orders made by this user account. Locate the relevant order and click the View Order icon
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On the Order page, add an Admin Comment to explain why you are cancelling the order for your records (e.g. "Cancelling order - customer purchased wrong course")
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Change the order status to Cancelled, by selecting Cancelled from the dropdown menu
Click Update
Next steps you may find useful:
- If you wish to revoke this user's access to the course, you may not want to remove the course from the user's account
- If you are undertaking a course swap for a user, you may now want to create a new order to allocate a different course to their account